FAQs

Q: Why KRABOT?

We put customer service and quality first. We receive weekly shipments direct from the source for guaranteed freshness. We never import extracts which are often made with hazardous chemicals and harsh solvents. We make all batches in-house weekly. If you are unsatisfied for any reason, we will make every attempt to make it right. Check out our review page for customer testimonials, which stands at an industry high of 16,000+ and counting.

Q: How soon will my order be processed after I submit it?

Typically, orders are processed and shipped out same day via USPS Priority Mail (if placed before 9am PST). During peak volume periods (e.g. Tax Season, Black Friday, Cyber Monday, December 20–21), processing may take an additional 1–2 days. Capsules currently take one additional day due to high volume.

Q: How come I sometimes have more than 60 capsules in my order?

We aim for 1 gram per 1,000mg capsule. Due to powder density and production variance, some may be slightly under or over. Each bottle is weighed, and if under, we add extra capsules to ensure total weight is correct.

Q: What forms of payment do you accept?

We accept Visa, Mastercard, Cryptocurrency, Zelle, and eCheck. Zelle and Cryptocurrency are near-instant. eCheck may take 48–72 hours due to returned check volume.

Q: Do you share my personal information?

Never. We do not sell or share customer information. If any payment processor engages in this activity, we will discontinue their service immediately.

Q: How long does it take for you to answer support requests?

Emails are typically answered within 24 hours.

Q: How do you ship your packages?

We ship via USPS Priority Mail or Priority Express Mail. Packages are discreet — no custom branding is used. You can track shipments on our Order Tracker.

Q: Can I have my order shipped to a different address?

No. Billing and shipping addresses must match.

Q: How long does shipping take? Are shipments discreet?

Most orders arrive in 2–4 days via USPS Priority. During high-volume periods (e.g. Black Friday, Cyber Monday, Dec. 19–23), expect slight delays. All packaging is plain and discreet.

Q: Do you provide tracking information?

Yes, tracking is always provided via email once shipped.

Q: How is my information protected?

We use 256-bit SSL encryption (same as banks). All payment data is handled securely by PCI-compliant processors.

Q: What is your refund/return policy?

Open products are not refundable, but we handle issues case-by-case. We offer a 30-day return window. If the product is not defective, a 10% restocking fee applies.

Q: How do I return an item?

Contact support for an RMA. Do not return items to the shipping label address — we’ll give you the correct one.

Q: What areas do you serve?

We serve U.S. customers except those in banned jurisdictions:

• Alabama
• Arkansas
• Indiana
• Rhode Island
• Vermont
• Wisconsin
• City of San Diego
• Sarasota County
• City of Denver
• Tennessee (21 and older)
• Union County
• New Hampshire (18 and older)

Q: What state are you located in?

We are based in California.

Q: I have another question not listed here.

Please visit our Contact Us page for help with anything not covered above.